Quick Tip: Email Message submitted to Categorizer, what next?
Message submitted to Categorizer, what next?
There are two scenarios that applicable to this, one is incoming and one is outgoing email.
Incoming email
Sometimes when you use Exchange System Manager’s Message Tracking, the result appears to be puzzled. It states that the email has been submitted to categorizer. You look high low and find no further information.
When you look into AV management console (Trend Micro ScanMail for Exchange in my case), you should look into the log query and most likely you will be able to locate the email. See the screen shot. The email was further processed and quarantined by the Trend Micro ScanMail for Exchange. It was then released according to the log query.
It was the Content Filter’s match that triggered the action. In this case, even though @sender.com is in the SPAM filter safe list, the content filter was processed and applied after the email had passed through the safe list.
Outgoing Email
Another great article provided by John Kellet, Message submitted to Categorizer when forwarding mail on Exchange Server.
In this case, the email is sent from internal mailbox with rules that fire the forwarding feature. Those forwarded email account are for external users. You may experience the similar issue when you perform message tracking where it reports that the message has been submitted to categorizer.
When this happens, most likely the ‘automatic forward‘ feature is not turned on.
To do this,
- Bring up your Exchange System Manager
- Go to Global Settings > Internet Message Format.
- On your right pane, right click properties to bring up the ‘Default Properties’ box.
- Go to Advanced tab and check the box ‘Allow automatic forward‘.
Useful Link
