Comments on: BlackBerry Enterprise Server Log, BB device and Outlook Communication http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/ Life.:.Technology:.:Integrated Thu, 19 Aug 2010 13:56:16 -0400 http://wordpress.org/?v=2.8 hourly 1 By: lamlamz http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/comment-page-1/#comment-248 lamlamz Wed, 02 Sep 2009 14:59:25 +0000 http://cheelam.com/blog/?p=145#comment-248 Andy, great question. Those are default setting. Most company would want to keep for record and periodically archive them in order to maintain the drive space. Unfortunately this is part of our job to ensure it does not over blown your drive. Chee Andy, great question. Those are default setting. Most company would want to keep for record and periodically archive them in order to maintain the drive space. Unfortunately this is part of our job to ensure it does not over blown your drive. Chee

]]> By: andy http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/comment-page-1/#comment-246 andy Mon, 31 Aug 2009 04:06:05 +0000 http://cheelam.com/blog/?p=145#comment-246 great Blog, did i miss the bit about a retention policy for the logs? is 90 days standard practice? i hardly ever go into my logs at all but they have blown out to over 15gb. i inherited it from the previous administrator and it has logs set to keep indefinitely (setting of "0" in "debug log maximum file age") great Blog,
did i miss the bit about a retention policy for the logs? is 90 days standard practice?
i hardly ever go into my logs at all but they have blown out to over 15gb. i inherited it from the previous administrator and it has logs set to keep indefinitely (setting of "0" in "debug log maximum file age")

]]> By: lamlamz http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/comment-page-1/#comment-220 lamlamz Thu, 02 Apr 2009 02:35:23 +0000 http://cheelam.com/blog/?p=145#comment-220 Hi Kyle, somewhat... I don't have the activation log. From carrier, you can log in to BIS webpage for that particular device (register it if not) and you will have the option to resend service book from the RIM/carrier page. One thing you have to distinguish is, at least in Canada, BIS and BES are different data plan. A user can have BIS (without BES capability) or have BES (with both BIS and BES). So if you want to force BES capability, you as the administrator of your company have to go to Blackberry Enterprise Manager console to do it. The carrier page management interface is only for BIS. Chee Hi Kyle, somewhat… I don’t have the activation log. From carrier, you can log in to BIS webpage for that particular device (register it if not) and you will have the option to resend service book from the RIM/carrier page. One thing you have to distinguish is, at least in Canada, BIS and BES are different data plan. A user can have BIS (without BES capability) or have BES (with both BIS and BES). So if you want to force BES capability, you as the administrator of your company have to go to Blackberry Enterprise Manager console to do it. The carrier page management interface is only for BIS. Chee

]]> By: Kyle http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/comment-page-1/#comment-216 Kyle Wed, 01 Apr 2009 04:08:09 +0000 http://cheelam.com/blog/?p=145#comment-216 Great blog on Bes logs, reveals the mystery some what. Do you have any log information for when a device get's activated? I have a issue with a couple of people with new devices, the MAGT is logging the message scan, and the etp file is getting delivered to the Exchange mailbox. But I get the following: ignored - let other server/desktop do it, EntryId=90943 and Still handled by desktop From what I read, the device has been provisioned from the carrier as a device capable of desktop redirection only or BIS capable only. Is there a way to force the device to receive the required service books, from the carrier, for BES capabilities with out having to call the carrier support? Thanks for putting together a great blog. Cheers Great blog on Bes logs, reveals the mystery some what. Do you have any log information for when a device get’s activated? I have a issue with a couple of people with new devices, the MAGT is logging the message scan, and the etp file is getting delivered to the Exchange mailbox. But I get the following:

ignored – let other server/desktop do it, EntryId=90943
and
Still handled by desktop

From what I read, the device has been provisioned from the carrier as a device capable of desktop redirection only or BIS capable only. Is there a way to force the device to receive the required service books, from the carrier, for BES capabilities with out having to call the carrier support?

Thanks for putting together a great blog.

Cheers

]]> By: BlackBerry Enterprise Server Log, BB device and Outlook Communication, Part II | Début http://cheelam.com/blog/2009/01/28/blackberry-enterprise-server-log-bb-device-and-outlook-communication/comment-page-1/#comment-76 BlackBerry Enterprise Server Log, BB device and Outlook Communication, Part II | Début Mon, 16 Feb 2009 16:30:24 +0000 http://cheelam.com/blog/?p=145#comment-76 [...] BlackBery Enterprise Server Log communication with BB device and Outlook. The first part was about Sending email from BlackBerry (BB) device and from Outlook. If you notice, there are two sets of logs I captured in my first article. From a sender stand [...] [...] BlackBery Enterprise Server Log communication with BB device and Outlook. The first part was about Sending email from BlackBerry (BB) device and from Outlook. If you notice, there are two sets of logs I captured in my first article. From a sender stand [...]

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